Frequently Asked Questions (FAQ)

Welcome to the SneakerrHub FAQ page! Below are answers to common questions. For anything else, feel free to contact us at support@sneakerrhub.com.

🛍️ Ordering

Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account gives you faster checkout and order tracking.

Q: Can I modify or cancel my order after placing it?
You can cancel your order before it is shipped. If it's already dispatched, you’ll need to follow the return process after receiving the item.

Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods.

🚚 Shipping

Q: Where do you ship?
We currently ship only within the United Kingdom.

Q: How much does shipping cost?
Shipping within the UK is free on all orders.

Q: How long does delivery take?
Delivery typically takes 5–7 business days after processing.

Q: Who delivers the orders?
We ship using Yodel and Royal Mail.

📦 Order Tracking

Q: How do I track my order?
You'll receive an email with tracking information once your order ships. Use it on our Order Tracking page to check your order status.

Q: I didn’t get a tracking number. What should I do?
Check your spam/junk folder. If it’s not there, email us at support@sneakerrhub.com with your order number.

🔁 Returns & Refunds

Q: What is your return policy?
Returns are accepted within 7 days of receiving your order, as long as items are unused, in original condition, and in original packaging.

Q: Who pays for return shipping?

  • Customer remorse (e.g., wrong item, change of mind): Customer pays return shipping.

  • Defective, damaged, or incorrect items: SneakerrHub covers return costs.

Q: How long does a refund take?
Once your return is received and approved, refunds are processed within 7 business days to your original payment method.

Q: Can I return custom or personalized items?
No. Custom or personalized items are not eligible for return.

👟 Product Information

Q: Are your products authentic?
Yes — all SneakerrHub products are 100% authentic and quality-checked.

Q: Do you restock out-of-stock items?
Yes, we often restock popular products. Sign up for restock alerts on the product page.

Q: How can I find my size?
Use the Size Guide provided on each product page for the most accurate fit.

📬 Contact & Support

Q: How can I contact customer support?
Email us anytime at support@sneakerrhub.com — we aim to respond within 24–48 hours.

Q: Do you have any physical store locations?
SneakerrHub operates exclusively online at the moment.